Terms and Conditions

The following terms and conditions govern your use of our website at https://www.angelalee.co operated by ANGELALEE THE ART ( “us”, “we”, or “our” ). By using our website, all visitors, users, customers or others who access must accept and will be bound to the terms and conditions of use in full. If you disagree with any one of these terms and conditions, you must not access, use, contribute to and/or buy our products from, our website.

Last updated: October 2021

minimum age/ parental consent

Until you are 18 years old, by using our online services, you certify that your parents have or legal guardian has consented to your use and agree to these terms on your behalf. Our content including but not limited to information, images or products may require parental discretion and we recommend that you review these terms with your parents/ guardian before using our website. We may require your parents or legal guardian to provide a written acknowledgement of these terms on your behalf before we provide you with part or all of our online service.

intellectual property

All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on angelalee.co and all content (including all applications) located on the site shall remain vested in us or its licensors (which included other users) You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use angelalee.co content in any way except for your own personal, non-commercial use. In certain prescribed circumstances, you may adapt, alter or create a derivative work from any angelalee.co content for your own personal, non-commercial use, with the prior written permission of ANGELALEE THE ART which will be indicated against the relevant angelalee.co content.

restriction use of the website

You must not misuse our website or introduce any viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You also must not attempt to gain unauthorised access to the website or any server, computer or database connected to the website. You must not attempt to gain unauthorised access to our website, the server on which our Website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you could be committing a criminal offence under the Telecommunications Ordinance, the Crimes Ordinance, or the Theft Ordinance, the Personal Data (Privacy) Ordinance under the laws of Hong Kong. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We may suspend, take down or stop the availability of all or any part of the website for business or operation reasons. We will endeavour to give you reasonable notice if this happens but this might not always be possible.

You may link to our website, Instagram, Facebook or other social media accounts, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. When you are linking to our website or social media, you may not do so in a way that suggests we are approving or endorsing you.

price and payment, duties and taxes

Although we endeavour to ensure that the price shown on the website and order page is accurate, some of the prices may be incorrect. If we find a mistake in the price of a product you have ordered, we will not be able to accept your order and we will contact you as soon as possible to give you the choice of continuing with the order at the correct price or cancelling it. If we are unable to reach you we will treat your order for the incorrectly priced Product as cancelled.

Prices for the products are separate and distinct from the delivery, packaging, duties and taxes and/or handling fees.

Payment for the products and any applicable delivery and/or handling fees are required in full on placement of the order. Any additional duties or taxes and are unique to each region. In most cases, duties and taxes are charged once the parcel reaches its destination. For more information on duties and taxes in your region, we recommend you visit your local customs, including a redirection fee. Packages may be subject to customs clearance procedures that can cause delays beyond original delivery estimates. Please consider this when purchasing your order. Any estimate provided for duties & taxes should be used as a guide only. ANGELALEE THE ART is not responsible for any additional fee incurred.

All debit and credit transactions on the website occur through third-party payment gateways (Processor). You hereby authorise the Processor to procure payment from your nominated payment method, and you warrant that you are an authorised user of your nominated payment method.

While all reasonable steps will be taken to protect your debit and/or credit card information, we cannot guarantee the security of any such information and, subject only to any gross negligence on our part, we will not be held liable for any loss you suffer as a result of any unauthorised access to your debit and/or credit card information.

Your order will not be dispatched until payment has cleared. In the event payment does not clear, we will cancel your order and notify you accordingly.

Payment methods are specified on the website at the time you place your order.

our products/ purchases

The products sold by us are those featured on the website at the time you access the website, subject to availability. We endeavour to ensure that our product listings are current. However, we give no undertaking as to the availability of any product advertised on our website.

The images of the products on the website are for illustrative purposes only. 

Due to the calibration difference between computer monitors, tablets, smartphones or other devices, we cannot guarantee that the reference images you see reflect the colour or size of the products accurately. This means that what you buy (including any product packaging ) may vary slightly from those images.

We reserve the right but are not obligated to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

We only supply products for personal and private use, and will not be liable to you in any way for:

Any loss of revenue, profit, business or sales that you suffer;
Any losses which are not foreseeable or are not obvious when we accept your order.

mistaken order

Once an order is submitted, it is not possible to make any changes. Please refer to the RETURN, REFUND and EXCHANGE section for returning your order for a refund.

If we try to deliver your order but are unable to do so, due to a mistake made by you (e.g. incorrect shipping address) and you have not told us about this mistake within 24 hours of your payment, you will be responsible for any further delivery or storage costs we have to pay.

return, refund or exchange

If you have a change of mind on your order and provide satisfactory proof of purchase, we may offer you a refund, provided the products are returned to us following these terms and conditions.

We do not offer any exchange. If you would like to exchange a product, please return the original item and place a new order.

We do not offer refunds for digital downloads, custom or personalised orders.

For art, a print refund must be sought within 14 days of delivery and it can be made for customers that are returning products in original condition with the same packaging.

The items must be returned in their original condition and use the original, undamaged packing or similar protective envelope. We reserve the right to refuse any return, that does not fulfil these criteria.

You must pay the delivery costs for the return of any product.

Before we can accept a return and process a refund, you must either go to the contact us page and fill the provided form with a subject of delivery & return enquiry. You must provide us with your order number and the email you used to make the purchase.

For us to process a return, you must send us the products under these terms and conditions. You must include the following information with the return:

Return confirmation number
Correct return address

When returning an item to us, you must send the item to the address provided to you in the return confirmation email and ensure that the complete address is written on the return packaging. Once we have received your returned item we will send you an email confirming that it has been received.

Unless we specifically agree otherwise, we will only provide you with a refund to the same amount of the original purchase price and shipping cost is excluded if your item is accepted for return, we will email you to let you know your return has been approved and will process the refund within 5-10 business days.

We will use reasonable commercial endeavours to process returns within 5 business days from when we receive your returned products.

Any product purchased during a promotional event such as a sale or purchased with a discount code is only eligible for a refund if the item is deemed to be faulty, not of acceptable quality, does not match the description provided or is not fit for purpose. We will only provide a store credit refund for discounted items returned for change of mind reasons.

damaged delivery

We do our best to proceed with your order is safe and secure protection for shipment, but if your order for any reason or in anyway arrives damaged, please contact us via email immediately attaching photos of both the package, the damaged product, your order number and the email you used to purchase so that we can investigate with the shipping company for you and to proceed a follow-up event. 

delivery & shipping

The cost of shipping will be shown upon checkout. We use third-party providers to handle the delivery of products and cannot accept any liability for any loss or damage of the products arising due to any action of those responsible for the delivery of the products.

Please be advised local taxes and import duties may apply and is not included in the shipping costs.

We will endeavour to arrange for delivery of our products to you with an estimated time identified as below, which may incur additional costs which you must pay.

Hong Kong: 2 to 3 business days
United Kingdom: 2 to 3 business days
Europe: 2 to 3 business days
United State of America: 3 to 10 business days

Sometimes your order might be delayed for a reason outside of our control. If this happens, we will use reasonable commercial endeavours to let you know as soon as possible. We will not be responsible or liable to you for any delay to your order.

You are responsible for making all arrangements necessary to accept delivery of the products at your nominated location.

Sometimes we might have to stop your order if we need to change our products to comply with any relevant laws or if our products are subject to any recall order. If we have to stop your order, we will let you know in advance (unless the problem is urgent or an emergency) and we will refund any money you have paid for the affected products (including the delivery charges).

user content

Other than information about an identifiable individual, which is covered under our Privacy Policy, any material you post, transmit or upload to the website (user content) is non-confidential and non-proprietary.

By sharing and uploading any contribution (including any text, photographs, graphics, video or audio-visual material) with ANGELALEE THE ART, you confirm that your contribution is your original work, and you agree to grant us an irrevocable, exclusive, transferable and royalty-free worldwide license to use, and permission to use the material in any manner we think fit (including without limitation, modifying and distributing it for operational and editorial reasons) for our services in any existing or future media worldwide (including on ANGELALEE THE ART’s site accessed by international users ) and in perpetuity. You waive any moral rights in your contribution to permit us to edit your material as appropriate. You also grant ANGELALEE THE ART the right to sub-license these rights to third parties. We won’t use your content for commercial purposes but we may use your content to promote our platform or service. If your content contains third party material e.g. images, video, music etc, you must have obtained the necessary third party permissions including but not limited to the consent of the identifiable party who is under 18 from their parent/guardian to use the materials.

By posting, uploading or transmitting any User Content, you represent and warrant that any User Content does not and will not:

Breach any applicable law
Contain any viruses or any other harmful program
Contain any defamatory, obscene or offensive material
Promote violence or discrimination ( transmitting defamatory, libellous, racist, obscene, pornographic, indecent or offensive or menacing content which could cause anxiety to anyone else.) Infringe the intellectual property rights of another person
Breach of any legal duty owed to a third party (such as a duty of confidence)
Promote illegal activity or breach the privacy of any other person
Be threatening, abuse or invade another person’s privacy or be likely to harass, upset, embarrass or annoy any other person, harassing or causing distress or inconvenience to any person
Give the impression that the Visitor Material originates from us
Be used to impersonate another person or to misrepresent your affiliation with another person; or
Contain any unsanctioned advertising, promotional materials, or other forms of unsanctioned solicitation, including without limitation junk mail, spam, chain letters or any unsolicited mass distribution of email.

We reserve the right (but do not undertake, unless required by law, any obligation) to edit or remove any User Content without notice to you, at our sole discretion.

We do not necessarily (and is not obliged to ) pre-moderate all material submitted by you to angelalee.co, however, we reserve the right to monitor any material submitted to our website, regardless of any public/private settings attributed by you edit or remove any material submitted to our website without prior notice or any liability to you.

If you do not want to grant us the permission set out above on these terms, please do not submit or share your contribution to or with angelalee.co.

All user materials contained on the website is for information purposes only and does not constitute advice from us. User Content reflects the opinions of users who have used the website, and any statements, advice or opinions provided by such persons are theirs alone.

third-party websites

Our website may contain hyperlinks to other third-party websites that are not owned or controlled by us. Those links are provided for your convenience of access and may not remain current or be maintained in the future. Unless expressly stated to the contrary, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites. We may place links to referral programs within our website pursuant to which we may obtain a financial benefit if you visit such a link and then make a purchase from a third-party website.

We strongly advise you to read the terms and conditions, and privacy policies of any third-party websites or services that you visit.

limitation of liability

You may be entitled to consumer guarantees and other warranties as to the products under Trade Descriptions Ordinance (“TDO” Cap. 362) and Sales of Goods Ordinance (“SGO” Cap. 26), the consumer protection laws in Hong Kong.

indemnification

By accessing our website, you agree to indemnify us and to hold us harmless from all claims, actions, damages, costs and expenses, including legal fees, arising from or in connection with your use of our website.

miscellaneous terms

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective as soon as such changes are notified on the website. The version that is on the website will always take precedence over all the other versions of these terms and conditions. However, the applicable terms and conditions are those accepted by you at the time of placing an order.

By continuing to access or use our service, you agree to be bound by the revised terms if any. If you do not agree to the new terms, please stop using the service.

You acknowledge that we have not, and no person purporting to act on our behalf has made any representation to you as to the fitness or quality of the products, other than as set out in these terms and conditions.

No failure by us to enforce any right arising under these terms and conditions will constitute a waiver by us of that right.

If any provision of these terms and conditions is determined to be void or unenforceable by any court, then such determination shall not affect any other provision of these terms and conditions, which shall remain in full force and effect.

disclaimer

We may subcontract the performance of any of our rights and obligations under these terms and conditions and may assign our rights and obligations under these terms and conditions at any time without notice to you.

We do not guarantee the completeness or performance of the website or any of the content including information, names, images, pictures, logos, and icons regarding or relating to ANGELALEE THE ART, its product or services including prices, product images, availability and specification. While we make reasonable efforts to ensure that all content provided by us is correct at the time of publication and up to date, no responsibility is accepted by or on behalf for any errors, omissions or inaccurate content on the website and we reserve the right to change or update at any time without prior notice.

We are constantly updating our offerings of products and services on the website. The products or services available on our website may be misplaced, described inaccurately, or unavailable, and we may experience delays in updating information on the website and in our advertising on other websites.

While we take reasonable steps to secure our website, we do not warrant that functions available on angelalee.co will be uninterrupted or error-free, that defects will be corrected, or that angelalee.co or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks ( including anti-virus and other security checks ) to satisfy your particular requirements for the accuracy of data input and output. 

complaints

If you have any question or complaint about any of our products, any aspect of our online services or if you think you or a third party’s copyright has been infringed by us, please contact us with full details and relevant title at enquiries@angelalee.co

termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason including without limitation if you breach the Terms. 

If you wish to terminate your account, you simply discontinue using the service.

privacy and data protection

We comply with all applicable HK data protection legislation in force in respect of any personal information you submit to us. The personal details you submit to us will only be used for the specified purposes indicated to you and will not be passed onto unauthorised third parties without your explicit consent. You can contact us to amend or remove any information you submit to us or ask us to remove all of your personal information. Our Privacy Policy provides further information on your legal rights and how to exercise these, please click here

competitions/ promotions

Any competition/ promotions made available through the website may be governed by rules that are separate from these Terms. If you participate in any promotion, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.