Customer care

customer care for the art shop
Art print matter

Store prints in a dry and cool condition only.

Avoid direct sunlight exposure get to the print.

Keep the print away from any liquid.

Please handle the print carefully when moving it to a different place.

Please do not bend or put any force to the print.

It is NOT recommended to apply any liquid layer on top of the print

Mis-treated print would cause the print to fade out quickly or damage in result.

It is highly recommended to get print framed individually for display purpose.

Care instruction guideline will come in a package with your order. If you have any concern or wish to seek for more print care advice, please feel free to contact us. 

For your concern, both papers are sustainable choice, better for the environment. for more information, please refer to sustainability matter through our art business here. 

a general idea

Cotton paper  

100% cotton, mould made, acid-free, achival, natural Ivory white, natural rough pressed pattern

made in England

Art print on this type of paper creates a vibe of artistic & sassy, also be able to re-present the story of the print on its finest, and the rich development of colour draws the attention back to its soul for appreciation. 

cellulose paper

100% cellulose, acid-free, pure white, smooth & flat surface

Art print on this type of paper creates a vibe of modern stylish, neat & crisp finish with details, which hints art of Minimalism. 

Art print result on the two types of paper for individual design are shown on the product description in digital form for your reference. 

If you are still struggling to decide either cotton or cellulose paper matches with your interior style more or simply worrying if your choice of art print design results the best of your choice of paper, please feel free to contact us.

Store prints in a dry and cool condition only.

Avoid direct sunlight exposure get to the print.

Keep the print away from any liquid.

Please handle the print carefully when moving it to a different place.

Please do not bend or put any force to the print.

It is NOT recommended to apply any liquid layer on top of the print

Mis-treated print would cause the print to fade out quickly or damage in result.

It is highly recommended to get print framed individually for display purpose.

Care instruction guideline will come in a package with your order. If you have any concern or wish to seek for more print care advice, please feel free to contact us. 

For your concern, both papers are sustainable choice, better for the environment. for more information, please refer to sustainability matter through our art business here. 

a general idea

Cotton paper  

100% cotton, mould made, acid-free, achival, natural Ivory white, natural rough pressed pattern

made in England

Art print on this type of paper creates a vibe of artistic & sassy, also be able to re-present the story of the print on its finest, and the rich development of colour draws the attention back to its soul for appreciation. 

cellulose paper

100% cellulose, acid-free, pure white, smooth & flat surface

Art print on this type of paper creates a vibe of modern stylish, neat & crisp finish with details, which hints art of Minimalism. 

Art print result on the two types of paper for individual design are shown on the product description in digital form for your reference. 

If you are still struggling to decide either cotton or cellulose paper matches with your interior style more or simply worrying if your choice of art print design results the best of your choice of paper, please feel free to contact us.

Digital downloads matter

We offer a choice of standard license and premium license for your purchase of digital downloads matter to fulfil your need.

A brief understanding of types of License

with a purchase of standard license (each image) means

image with standard resolution & watermarked with ©angelalee

for personal use & digital form of use only

non-profitable mean of use image

with a purchase of premium license (each image) means

image with best resolution & no branded watermark

for personal use only

a right to print the image for one time only by yourself & display it in a single private accommodation only

non-profitable mean of use image

Please note that a purchase of digital downloads depending on the type of license for the accountable right of use of individual image. copyright belongs to the website owner of www.angelalee.co at all time unless specific.  

for a mean of profitable or business use of our relevant stock image, please write us an email with a title of “business enquiry for image use” and specific relevant image(s), and we will get back to your request within 3 business days. 

We offer a choice of standard license and premium license for your purchase of digital downloads matter to fulfil your need.

A brief understanding of types of License

with a purchase of standard license (each image) means

image with standard resolution & watermarked with ©angelalee

for personal use & digital form of use only

non-profitable mean of use image

with a purchase of premium license (each image) means

image with best resolution & no branded watermark

for personal use only

a right to print the image for one time only by yourself & display it in a single private accommodation only

non-profitable mean of use image

Please note that a purchase of digital downloads depending on the type of license for the accountable right of use of individual image. copyright belongs to the website owner of www.angelalee.co at all time unless specific.  

for a mean of profitable or business use of our relevant stock image, please write us an email with a title of “business enquiry for image use” and specific relevant image(s), and we will get back to your request within 3 business days. 

 

Shipping info

We ship our art prints to many places in Europe, Asia, and North America, details can be found out at checkout. We aim to expand our service to be able to ship worldwide eventually.

You are welcomed to contact us if you wish to request shipping to your country specially for your order. our customer service team will get back to you within 2 working days. 

Shipping service applicable to art print(s) order only.  Shipping costs will be calculated at checkout. 

Please note that additional costs like duties & taxes may apply if any for your responsibility required by your country.  

we dispatch all print order within 3 to 5 business days. 

Estimated delivery times (updated 24 November 20)

europe: 2 to 3 business days

Asia:  2 to 3 business days

North America: 3 to 10 business days

Australia or new zealand: 3 to 10 business days

significant local postal company or DHL express international courier will be assigned for shipment. (Tracking number will be provided once it is dispatched.)

Please note the shipping service is operated by a third-party, which means the service is subject to the relevant logistic company’s terms & conditions. if there is any concern, please don’t be hesitate to contact us for your comfort. 

applicable to art print order only

Please contact us within 24 hours by email. Minor adjustment can be made before it gets dispatched. 

We ship our art prints to many places in Europe, Asia, and North America, details can be found out at checkout. We aim to expand our service to be able to ship worldwide eventually.

You are welcomed to contact us if you wish to request shipping to your country specially for your order. our customer service team will get back to you within 2 working days. 

Shipping service applicable to art print(s) order only.  Shipping costs will be calculated at checkout. 

Please note that additional costs like duties & taxes may apply if any for your responsibility required by your country.  

we dispatch all print order within 3 to 5 business days. 

Estimated delivery times (updated 24 November 20)

europe: 2 to 3 business days

Asia:  2 to 3 business days

North America: 3 to 10 business days

Australia or new zealand: 3 to 10 business days

significant local postal company or DHL express international courier will be assigned for shipment. (Tracking number will be provided once it is dispatched.)

Please note the shipping service is operated by a third-party, which means the service is subject to the relevant logistic company’s terms & conditions. if there is any concern, please don’t be hesitate to contact us for your comfort. 

applicable to art print order only

Please contact us within 24 hours by email. Minor adjustment can be made before it gets dispatched. 

For more information, please refer to our Terms & Conditions page.